Contract Type: Permanent
Location: Edgeware, London
Salary: Up to £31,000pa
The Opportunity
An exciting opportunity has arisen for a highly organised and commercially minded Customer Experience & Sales Administrator to join a fast-paced and growing business operating within a specialist retail and manufacturing environment.
This role is ideal for someone who thrives in a customer-focused position while also enjoying the commercial side of sales support and account development. The successful candidate will play a key role in supporting customers, processing orders, managing enquiries, and helping convert opportunities into sales.
Working closely with sales, customer service, warehouse, and production teams, this role offers excellent exposure across multiple business functions within a dynamic operational environment.
The Role
This is a hands-on and varied position that combines customer service excellence with proactive sales administration.
You will be responsible for managing customer enquiries, processing orders accurately, supporting quote conversion activity, and ensuring customers receive a high level of service throughout the order journey.
The role requires someone who can balance attention to detail with strong communication skills and commercial awareness.
Key Responsibilities
Sales & Customer Support
Act as a key point of contact for customer enquiries via phone and email
Support the conversion of quotations into confirmed sales
Identify opportunities to upsell and cross-sell products where appropriate
Provide product information and support customers with order-related queries
Build strong customer relationships through professional and responsive communication
Order Processing & Administration
Process customer orders accurately and efficiently
Maintain and update customer and order records within internal systems
Provide updates on delivery schedules, lead times, and stock availability
Support the management of CRM and ERP systems
Prepare reports and assist with sales administration activities
Operational Coordination
Liaise with warehouse and production teams to support timely order fulfilment
Support issue resolution relating to orders, logistics, or customer concerns
Assist with inbox management and ensure service levels are maintained
Participate in weekend rota support and occasional operational events where required
About You
Previous experience in customer service, sales administration, or order processing roles
Strong organisational skills with excellent attention to detail
Comfortable working within a fast-paced environment with multiple priorities
Confident communicator with strong relationship-building skills
Commercially aware with an interest in sales and customer engagement
Strong IT skills including Microsoft Office and CRM/ERP systems
Positive, proactive, and team-oriented approach
Desirable Experience
Experience within retail, manufacturing, distribution, or operational environments
Familiarity with CRM or customer support platforms such as Zendesk
Experience working with ERP systems and order management processes
What’s On Offer
Opportunity to join a growing and collaborative business
Varied role with exposure across customer service, sales, and operations
Supportive working environment with development opportunities
Fast-paced and engaging operational culture
Salary description
£28000.00 - £31000.00 per year