This is a fantastic opportunity for experienced homelessness professionals with strong working knowledge of Housing Act duties, including S188 and S193, and proven experience discharging duty.
You will play a key role in improving case management processes, resolving complex cases, and ensuring accurate data migration within housing systems.
Public Sector - Local Authority
Full Time - Monday to Friday, 36 hours per week
Hybrid Working - 2 days per week in office / site visits, remainder remote
Grade 9 - £22.41 per hour PAYE / £29.72 per hour Umbrella
Contract Type - Temp to Fixed‑Term Contract after 12 weeks. The FTC is set to last until March 2027. Please note: once the FTC commences, payment will be PAYE only, as Umbrella rates do not apply to council employment.
Key Responsibilities
Lead on migration of Housing Advice cases from SharePoint into NEC systems, ensuring accuracy and data integrity
Manage and resolve cases where housing duties have been accepted, discharged, or require correction
Update and correct application outcomes and termination reasons within housing systems
Take ownership of discharging duty cases, including applicants transitioning into permanent accommodation
Maintain accurate and up-to-date household records, closing cases where appropriate
Assess occupancy status (occupied, vacant, abandoned) and take appropriate enforcement action
Issue notices where individuals are no longer eligible to remain in temporary accommodation
Investigate and manage cases where tenants vacate without notice, including fund recovery actions
Carry out home visits, property inspections, and residency checks
About You
To be successful in this role, you will need:
Strong experience in homelessness prevention and housing advice services
Proven ability to discharge duty in line with Housing Act legislation
In-depth working knowledge of S188 (interim duty) and S193 (main duty)
Experience using housing systems such as NEC (Northgate) or similar
Ability to manage complex caseloads and resolve legacy case issues
Confident in conducting site visits and inspections
Excellent attention to detail, particularly with data accuracy and case recording
Additional Information
This role will initially be temporary for 12 weeks, with the opportunity to transition to a fixed-term contract until March 2027
Please note: once transitioned to the fixed-term contract, payment will be PAYE only
These vacancies are subject to a Basic level DBS check
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Salary description
£22.41 - £29.72 per hour