Import Operator

At Willis Global we’re excited to partner with a new player to the UK freight forwarding & logistics market specialising in offering LCL ocean consolidation services. The company is currently in the process of setting up its operations and is seeking talented Import Operator’s to join its team based at offices in Chelmsford, Essex.
This is an ideal opportunity for anyone with import operations experience who is seeking a new challenge in a role where you can make a significant impact and play a key role in a company’s growth.
About the Company:
A global leader in LCL (less‑than‑container load) ocean consolidation, supporting freight forwarders and logistics partners across the world. Established in the 90’s and headquartered in Hong Kong, the company has grown into a network of 40+ international locations, 1,500+ employees, and 200+ agent partners.
The company is consistently recognised as one of the top LCL consolidators in major global trading markets including China, India, Latin America, and the United States. The company’s success is built on its unwavering neutrality, serving exclusively the freight forwarding and logistics community.
The company prides itself on delivering high‑quality, cost‑efficient consolidation services. The business is driven by operational excellence, pragmatism, integrity, and the strategic use of technology to create value throughout the supply chain.
On Offer:
* An opportunity to play a key role in the growth of a globally recognised LCL logistics specialist
* Competitive salary based on experience.
* Working hours: 9am – 5:15pm, Monday – Friday
* Ultra-modern working environment with parking space provided for by the company
* 20 days holiday plus bank holidays.
* Company pension scheme.
* Training and development within a global logistics leader.
* Modern office environment in Chelmsford.
* Supportive, collaborative team culture with international exposure.
* Private health, dental after 12-24 months service.
Main Purpose of the Import Operator:
The Import Operator will play a key role in the company’s UK operations, ensuring the smooth, compliant, and efficient handling of inbound LCL shipments. This position requires a detail‑oriented logistics professional who thrives in a fast‑paced environment and is committed to delivering exceptional service to freight forwarding customers.
You will manage the full import cycle, maintain strong relationships with carriers and partners, and uphold the Company’s reputation for operational precision and reliability.
Key Responsibilities of the Import Operator:
* Manage end‑to‑end import operations for LCL shipments arriving into the UK.
* Coordinate with overseas offices and global agent partners to ensure accurate and timely cargo movement.
* Arrange and monitor bookings with carriers, hauliers, and warehouse partners.
* Track shipments proactively and communicate status updates to customers.
* Other duties related to Documentation & Compliance, Customer & Partner Communication and Operational Administration
To Be Considered:
* Proven experience gained in an import operations role, preferably within LCL logistics / freight forwarding.
* Strong understanding of UK import procedures, customs regulations, and Incoterms.
* Excellent communication skills and the ability to build strong working relationships.
* High attention to detail with strong organisational and multitasking abilities.
* Proficiency in Microsoft Office and logistics software platforms.
* Customer‑centric mindset with a commitment to service excellence.
* Proactive, solutions‑driven, and able to work under pressure.
* Strong team player with the ability to work independently when needed.
* Professional, reliable, and aligned with Company’s values of integrity and efficiency.
For full details contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry