IT Service Desk

IT Service Desk

Location: Office-based
Duration: Initial 6-month contract

The Opportunity

We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support.

Key Responsibilities

Provide 1st and 2nd line support for end users across hardware and software issues
Build and configure laptops from standard images through to full deployment
Support device rollouts, migrations, and user onboarding
Deploy and manage applications using endpoint management tools
Troubleshoot issues efficiently while maintaining strong customer service standards
Follow defined processes with a high level of accuracy and attention to detail
Manage and complete assigned tasks independently to agreed timelinesSkills & Experience

Proven experience in an IT Service Desk or Desktop Support role (2nd line level)
Strong hands-on experience with laptop builds and deployments
Familiarity with Windows environments and common enterprise applications
Experience using tools such as SCCM or similar for software deployment
Understanding of device provisioning tools (e.g. Autopilot - desirable)
Excellent communication and customer service skills
Ability to work independently and manage workload effectivelyAdditional Information

Full-time, office-based role
No weekend or on-call requirements
Immediate or short-notice start preferred

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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