Head of Heat Network Management

Job Role - Head of Heat Network Management
Salary - Competitive + Benefits 
Location - London - Hybrid 
Job Type - Permanent 
Reports To - Director of Portfolio & Growth

This is not a routine compliance role. It is a chance to build the governance infrastructure that will define how one of the UK's largest property managers meets the demands of a rapidly evolving regulatory landscape.

About the Company
 
FirstPort is the UK's leading residential property management business, managing thousands of developments across England, Scotland, and Wales.
 
A TPI-accredited, Property Ombudsman-registered company, FirstPort serves close to a million residents and works with developers, freeholders, RMCs, and RTMs to deliver consistently excellent property management. Across its portfolio of 100+ residential and mixed-use heat networks, FirstPort is making a significant investment in energy governance and compliance in response to the Energy Act and the emergence of Ofgem as the active regulator for the sector.
 
The Role
 
Reporting to the Director of Portfolio and Growth, the Head of Heat Network Management will own the full compliance, governance, metering, billing, and customer protection agenda across FirstPort's entire heat network portfolio. This is a senior, high-profile role that combines deep regulatory expertise with hands-on leadership of a specialist multi-disciplinary team spanning technical staff, accountants, and customer service representatives.
The successful candidate will act as the organisation's primary interface with Ofgem, take formal accountability for compliance sign-off, and build the frameworks and controls that give senior leadership and the Board confidence in the organisation's regulatory position. Alongside managing current obligations, the role carries a clear mandate to drive data quality improvement, develop metering strategy, and position the function as a centre of excellence, and in time, a value-generating part of the business.
 
Key Responsibilities
 
Regulatory Leadership & Policy

Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations
Track legislative and regulatory developments proactively, adapting internal policy, procedures, and team training in response to changes as they emerge
Provide expert input into the organisation's broader strategic response to the Energy Act, leasehold reform, and related regulatory developments Regulatory Leadership & Policy

Act as the organisation's lead interface with Ofgem, ensuring accurate, timely, and transparent regulatory reporting and full readiness for audit and inspection
Build and maintain effective working relationships with Ofgem and other relevant regulatory and industry bodies, positioning FirstPort as a credible and well-governed operator Compliance Assurance & Risk

Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance, financial, and reputational risk across the portfolio
Establish governance structures and reporting frameworks that give senior leadership and the Board clear, timely visibility of compliance status, risk exposure, and portfolio performance Metering, Billing & Data Governance

Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity, and full regulatory compliance across the portfolio
Drive improvements in data quality and management systems to meet current and emerging regulatory requirements, with a credible roadmap toward smart metering and buildings capability
Ensure billing governance, reconciliation, and data validation processes are robust, well-documented, and consistently applied Debt & Financial Governance

Ensure debt management practices across the heat network portfolio are fair, compliant, and effectively governed, balancing financial performance with resident protection
Maintain strong analytical oversight of debt data, arrears trends, and financial risk, providing timely recommendations to senior leadership Leadership & Team Development

Lead, develop, and align a specialist multi-disciplinary team including technical specialists, accountants, and customer service representatives, fostering a culture of accountability, transparency, and continuous improvement
Build cross-functional capability across the team, ensuring colleagues understand regulatory obligations and the standards expected of them in day-to-day delivery Customer Protection & Experience

Embed customer protection, transparency, and fairness into all aspects of heat network delivery, ensuring positive resident outcomes and full compliance with consumer protection obligations
Ensure the team responds effectively to customer concerns and escalations, maintaining the standards expected of a regulated operator Supply Chain Oversight

Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are appropriately scoped, and maintenance proposals represent fair value and sound technical justification Person Specification - Essential

Strong, working knowledge of heat network regulation and energy compliance frameworks, including the Energy Act and emerging Ofgem requirements
Significant experience in metering and billing operations within a regulated environment, with demonstrated oversight of billing governance, reconciliation, and data validation
Proven experience engaging with Ofgem or equivalent regulatory bodies, including formal reporting, audit preparation, and compliance assurance
Experience designing and implementing compliance frameworks, translating regulatory requirements into operational policy and controls
Demonstrable experience supporting or overseeing debt management strategies in a customer-facing, regulated context
Senior leadership and line management experience, with the ability to lead multi-disciplinary teams and build cross-functional capability
Strong analytical capability with the ability to interpret complex data, identify risk, and present clear findings to senior stakeholders
Excellent communication skills, comfortable engaging with regulators, executive leadership, residents, and operational teams Person Specification - Desirable

Experience working within a large-scale residential property management or housing business
Familiarity with leasehold legislation, property deed requirements, and the obligations of property managers in relation to heat network delivery
Experience developing or overseeing smart metering strategy or a smart buildings platform implementation
Exposure to a PE-backed or high-growth business environment
Experience contributing to regulatory consultations or industry working groups Key Competencies

Regulatory authority: the ability to represent FirstPort confidently with Ofgem, industry bodies, and executive stakeholders, with the credibility that comes from genuine expertise
Governance-led thinking: a natural instinct to build structures, frameworks, and controls that deliver consistent, auditable outcomes rather than managing compliance reactively
Clarity under complexity: the ability to translate fast-changing legislation into clear, actionable internal policy without unnecessary delay or over-complication
Commercial awareness: an understanding of how compliance and financial performance interact, and how the function can add value beyond pure risk mitigation
Collaborative leadership: a leader who brings people with them and builds effective working relationships across technical, financial, and operational functions
Resilience and agility: the confidence to operate in a fast-changing regulatory environment, hold firm on standards when it matters, and adapt quickly when the rules change What FirstPort Offers

Competitive base salary, dependent on experience
Private medical insurance and life assurance
Pension with matched employer contributions
Accredited CPD and professional development support
Employee wellbeing and discount programme including discounted gym membership
Extended maternity and paternity provisions
Board-level visibility and genuine career development prospects
The opportunity to build and lead a compliance function with real scope and strategic significance  
Recruitment Disclaimer
This vacancy is being managed exclusively by Dan Rodgers at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Dan Rodgers for review and management as part of the recruitment process.
 
Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Dan Rodgers and the Joshua Robert Recruitment Team for the purposes of this recruitment process and in accordance with applicable data protection regulations