DV Cleared Service Delivery Manager (Process Owner)

Job Title: DV Cleared Service Delivery Manager (Process Owner)
Location: Basingstoke
Rate: £600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site

Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.

What you'll be doing:
* Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
* Act as the primary contact for customer queries related to service assets and configurations.
* Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
* Manage incident, problem, and change processes following ITIL best practices.
* Collaborate with internal teams and vendors to resolve issues and implement enhancements.
* Drive service improvement initiatives based on data and customer feedback.
* Support compliance, governance, and audit activities to uphold security standards.

What you'll bring:
* Strong background in IT service delivery, operations, or client-facing roles.
* Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
* Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
* Excellent stakeholder management, communication, and conflict resolution skills.
* Proven ability to manage multiple projects and priorities effectively.
* Analytical mindset with strong problem-solving skills.
* Experience leading cross-functional teams in complex technical environments.

This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you!

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