Customer Support Agent

Customer Support Agent

£26,000 - Full Time permanent position

Kilmarnock - Halo building

Start date - 20th July

Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.

This is an exciting opportunity to work for a global debt purchase and collection company.  You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home.  This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.

What your day looks like

Help customers who are experiencing complex personal circumstances

Discuss, empathise, and encourage disclosure of information to allow you to help customers

Communicating with customers and third parties via telephone, email, letter & live chat

Work together with your team and share best practices to improve our service continually

What we expect from you

Deliver great conversations and customer outcomes – by phone and in writing

Maintain consistently high standards of quality during customer interactions

Know Your Customer – Take the right approach, not necessarily the normal approach

Efficiently managing your caseload within agreed targets

Comfortable using multiple systems and Microsoft packages

Adhere to our values

Committed to always doing our best work

Accountable for our actions

Respectful in our interactions with each other

Ethical in every situation

Successful because we work together as a team

The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends

If interested in this exciting opportunity, please hit apply or contact me at (url removed) for more information.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such