Repairs administrator

Repairs Administrator
Location: Leatherhead Office (Hybrid Working Available Following Training)
Salary: £26,227.50 per annum
We are currently recruiting for an organised and customer-focused Repairs Administrator to join a busy and supportive team based in Leatherhead. This is an excellent opportunity for an individual with strong administrative skills who enjoys working in a fast-paced environment and takes pride in delivering excellent service and maintaining efficient processes.
The successful candidate will be responsible for supporting the coordination and administration of repairs, ensuring work is scheduled, tracked, and completed efficiently while maintaining high standards of communication with internal teams, contractors, and customers.
Following a successful training period, this role offers hybrid working flexibility.

Key Responsibilities

Managing and coordinating repair requests from initial enquiry through to completion
Raising and processing repair jobs accurately within internal systems
Liaising with contractors, suppliers, and internal departments to ensure repairs are scheduled and completed within agreed timescales
Monitoring outstanding repairs and proactively following up to ensure timely resolution
Handling customer enquiries and providing updates on repair progress in a professional and timely manner
Maintaining accurate records, documentation, and system updates relating to repairs and maintenance activity
Escalating complex issues or delays where necessary and supporting effective resolutions
Supporting reporting and administrative processes to ensure operational efficiency
Ensuring compliance with internal procedures and service standards

About the Candidate

The ideal candidate will have previous experience within an administrative, repairs, property, or customer service environment and will demonstrate strong organisational skills with the ability to manage multiple priorities effectively.
Key skills and experience include:

Previous administration experience, ideally within repairs, property, maintenance, or scheduling environments
Strong organisational skills with excellent attention to detail
Confident communication skills with the ability to liaise with multiple stakeholders
Ability to prioritise workloads and manage tasks effectively in a fast-paced environment
Good IT skills, including experience using internal systems and Microsoft Office packages
Customer-focused mindset with a proactive and solutions-driven approach
Ability to work independently and collaboratively within a team

What's on Offer

Competitive salary of £26,227.50 per annum
Hybrid working available once training has been successfully completed
Office base in Leatherhead
Opportunity to join a collaborative and supportive working environment
Ongoing development and career progression opportunities