Whitstable, Kent
Hybrid – typically 2 days from home
£40,000 – £45,000
- Are you currently working in an MSP and feel ready to step into a more senior, technically trusted role?
- Do you enjoy being the person others turn to when things get more complex?
- Would you like a role where you can lead projects, support junior engineers, and work across modern Microsoft and networking environments without moving away from hands-on engineering?
If so, this could be an excellent next step.
We are working with a growing Managed Service Provider based in Whitstable that supports a broad range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are now looking for an experienced Senior Engineer to become the senior technical escalation point within the team and help lead the delivery of client projects.
This is not a management role.
This is a hands-on senior engineering position where your technical depth, calm approach, and ability to solve problems properly will matter.
The Role
You will work across a wide variety of client environments, supporting infrastructure, networking, Microsoft 365, Azure, and modern workplace technologies. You will act as the senior technical escalation point for more complex issues, lead project delivery work, and support junior engineers as part of the wider team.
The role offers strong technical variety and would suit somebody who enjoys both troubleshooting and project-based work.
What you will be doing
* Acting as the senior technical escalation point for complex client issues
* Leading infrastructure and Microsoft 365 projects across SME environments
* Supporting and mentoring junior engineers through more complex technical issues
* Installing, configuring, and maintaining Microsoft 365, Azure, networking, and cloud environments
* Re-architecting customer networks where improvements can be made
* Supporting Modern Workplace technologies including Intune and device management
* Visiting client sites when required
* Working closely with leadership on larger technical and strategic projects
Technical experience required
* Strong Microsoft 365 administration experience
* Intune experience is essential, including Autopilot, compliance policies, and application deployment
* Azure experience including tenancy management, identity, and core services
* Windows Server, Active Directory, Group Policy, and Entra ID
* Networking experience including routing, switching, VLANs, VPNs, DNS, and DHCP
* WatchGuard firewall experience would be highly beneficial
* Teams Phone and/or 3CX experience would be advantageous
* Previous experience delivering infrastructure projects within an MSP environment
What they are looking for
* Somebody confident operating as a senior technical engineer within an MSP
* Calm, methodical, and professional under pressure
* Comfortable supporting and guiding junior engineers
* Strong communication and client-facing skills
* Somebody who enjoys learning and keeping up with modern technologies
* Interest in automation, AI-enabled tooling, and modern ways of working would be beneficial
What is on offer
* Hybrid working with typically 2 days working from home
* A technically varied role across cloud, networking, Microsoft 365, and infrastructure
* Exposure to modern tooling, automation, AI, and evolving technologies
* A growing MSP environment where your input matters
* Long-term progression opportunities into more senior technical leadership over time
* Additional requirements
* Full UK driving licence and access to your own vehicle is essential
* Must be within reasonable travelling distance of Whitstable and client sites
Salary description
£40000.00 - £45000.00 per year