In this role, you will be responsible for supporting customers with overdue accounts, managing recovery processes, and helping to achieve positive customer outcomes while ensuring compliance with internal procedures and regulatory standards.
Job Title: Recoveries Administrator
Location: Wokingham
Salary: Up to £30,000 per annum
Key Responsibilities
Contact customers primarily via telephone, but also email, and written correspondence regarding outstanding balances and overdue accounts
Negotiate payment arrangements and work with customers to reach suitable resolutions
Handle a high volume of inbound and outbound customer interactions professionally and efficiently
Monitor and manage outstanding recovery cases, ensuring actions are completed within agreed service levels
Escalate complex or high-risk cases to management with clear recommendations
Maintain accurate and up-to-date records across internal systems and databases
Liaise with third-party suppliers, agencies, and external partners where required
Support wider administrative tasks including payment allocations and account reconciliations
Ensure all activity is carried out in line with company procedures, FCA guidelines, and regulatory requirements
Contribute positively towards team objectives, recovery targets, and customer service standardsSkills & Experience Required
Previous experience within recoveries, collections, customer account management, or financial administration
Comfortable working in a fast-paced, target-driven environment
Strong communication skills with a professional and confident telephone manner
Excellent organisational skills and high attention to detail
Ability to prioritise workloads and manage multiple cases effectively
Competent using Microsoft Office applications including Outlook, Word, and Excel
Experience using internal systems, CRMs, or account management platforms
Ability to handle sensitive customer conversations with empathy and professionalismHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Salary description
£28000.00 - £30000.00 per year