Key Responsibilities
* Provide administrative support to specialist teams and Business Support services
* Manage correspondence, inboxes, duty lines, records, and databases
* Prepare reports, spreadsheets, minutes, and routine documentation
* Coordinate meetings, venues, interpreters, agendas, and follow-up actions
* Support managers with complaints, FOIs, data breaches, and performance monitoring
* Maintain accurate financial, statistical, and service records
* Assist with EHCP updates, contact arrangements, transport, and diary management
* Supervise staff and support absence management and team coordination
* Deliver excellent customer service to children, young people, families, and partner agencies
Essential Requirements
* NVQ Level 2 in Business Administration (or equivalent experience)
* Strong administrative and organisational experience
* Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint)
* Ability to manage competing priorities and work to deadlines
* Experience producing reports, maintaining databases, and minute taking
* Strong communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
* Experience working within multi-agency or public sector environments
Desirable
* Experience within Children’s and Family Services
* Staff supervision experience
* Knowledge of safeguarding, GDPR, Health & Safety, and equal opportunities legislation
Skills & Attributes
* Professional, organised, and proactive approach
* Ability to work independently and as part of a team
* Strong customer service and communication skills
* Ability to manage challenging situations professionally
* Flexible and adaptable to changing service needs
Salary description
£13.91 - £13.91 per hour