Senior Operational Key Account Manager

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere.

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Senior Operational Key Account Manager, South Region

Location: Onsite at Raunds or Northampton when not visiting customers. The role will require regular travel across the UK and Europe, with the potential for some international travel and the need to work away from home at times.

DSV are looking for a Senior Operational Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK’s most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.

What will you be doing?

•    Oversee some of the UK’s most critical client relationships, ensuring service excellence and long-term partnership success.
•    Review and support contract delivery, KPIs, and service levels
•    Build strong, long-term relationships based on trust, performance, and mutual growth
•    Work closely with the Regional Director to produce and provide relevant internal business data
•    Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites 
•    Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution
•    Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially
•    Identify opportunities for upselling, renewals, and service expansion. Build strong business cases and lead negotiations to secure competitive advantage.
•    Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
•    Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes
•    Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.

About You

•    Proven experience in a client-facing leadership role within a multinational supply chain or logistics environment.
•    Exceptional communication, negotiation, and relationship-building skills from shop floor to executive level.
•    Strong commercial acumen with the ability to spot opportunities and deliver results
•    Analytical mindset with proficiency in MS Office and data-driven decision-making.
•    A degree in business or a related field is advantageous but not essential
•    Ability to travel as required, both UK and internationally

What can we offer you? 

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. 
In addition, we can offer access to a selection of employee benefits, such as: 

Enhanced Annual Leave Entitlement from your start, which increases with length of service. 
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars 
Salary Sacrifice Cycle Scheme 
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. 
LifeWorks app for access to cashback and discounts on high street and online brands. 
Life Insurance and which includes access to expert probate support. 

Next Steps 

If this sounds like the next step for you, please follow the links and apply with your CV without delay! 

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. 

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand