Are you ready to launch your career in tech support with a company making a real difference in the healthcare sector?
We’re looking for a Front Desk Technical Analyst to join our clients Service & Support team – a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology.
In this role, you’ll be the first point of contact for their customers when they need technical support—whether that’s via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalate the more complex, technical stuff to the Analyst team.
Clear and professional communication is key—you’ll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time.
You’ll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes—especially when you spot recurring issues or hear valuable feedback from users.
You’ll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it.
What do you need?
We’re looking for someone who communicates clearly and confidently—both in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're someone who takes pride in getting things right.
You’re comfortable juggling multiple tasks and know how to prioritise your time effectively. You’re familiar with Microsoft Office and general IT systems, and while you may not know everything yet, you’re eager to learn and grow your technical skills.
You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. It’s a bonus if you also have some experience in technical support, customer service, logistics, or admin—whether through work, volunteering, or study.
A driving licence is also useful as the role is hybrid, 2 days in the office and the location isn’t easily accessible with public transport.
Why Join?
You’ll be joining an innovative company that’s making a real difference in healthcare around the world. From day one, you’ll be supported by a friendly, knowledgeable team who’ll help you gain hands-on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career.
If this sounds like the perfect fit for you, apply now with your CV via the link below and we will be in touch
Salary description
£27000.00 - £30000.00 per year