Safety & Security Support Engineer

Job Title: Safety and Security Engineer

Location: Birmingham

Salary: Competitive

Type: Permanent

Sector: Engineering

Job Description

Our Fire and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.

This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.

Responsibilities:

•    Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems.

•    Retrofit upgrades / extensions to existing systems as part of remedial works packages.

•    Provide high levels of customer service.

•    Understanding site plans, to allow installs to take part based on site survey documentation.

•    Reactive call outs to site, with an aim to provide a first-time fix.

•    Provide on-site technical support and solutions to customers during both reactive and planned visits.

•    Complete documentation in line with company standards.

•    Work as part of a 24/7 on call rota.

•    Advise customers on the latest products and services to improve efficiency.

•    Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.

Qualifications

For development purposes the following knowledge, skills and experience are required.

Experience:

•    Good communication, interpersonal and organisational skills.

•    Must be able to work independently and as part of a team.

•    Flexible and self-motivated.

•    Full UK driving licence.

•    DBS clearance (for working in public sector environments).

Skills:

•    Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems.

•    Enterprise level system experience in CCTV and Access Control

•    Competent admin skills with sound working knowledge of internal business systems.

•    Sound commercial awareness, knowledge of design and pricing of systems and upgrades.

•    Service oriented but can interchange on Install related tasks when required.

•    Good verbal communicator.

•    Excellent team player and relationship builder.

•    Previous employment within a BAFE/ SSAIB/ NSI accredited company (desirable).

•    Valid CSCS/ECS Card.

•    IPAF/ PASMA/ Asbestos Awareness certification  (desirable).

•    Knowledge of industry standard manufacturers.

Behaviours:

•    Can-do attitude and will to succeed.

•    Empathetic and supportive.

•    Best practice delivery focused.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement

Contributory pension scheme

Healthcare and wellbeing programmes

Professional development and training opportunities

Flexible working arrangements subject to business needs

Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech