In this role, you’ll be the main inbound contact for customers in your portfolio, managing enquiries, processing orders, and building strong customer relationships. You’ll also identify opportunities to upsell and cross-sell our products and services, helping the team achieve regional sales targets.
About the Role•Manage inbound customer calls and enquiries
•Build strong customer relationships across the region
•Identify sales opportunities through upselling and cross-selling
•Process stock and indent orders accurately and efficiently
•Create and maintain price lists and pricing terms
•Keep CRM records up to date for clear business visibility
•Negotiate pricing within company guidelines, with TAM support
•Escalate customer opportunities, technical issues, or pipeline updates as needed
•Work closely with Telephone Account Managers to support sales growth
•Experience in sales, customer service, or account support
•Strong communication and relationship-building skills
•Good organisational skills and ability to meet deadlines
•Confidence using CRM systems
•Commercial awareness and customer-focused mindset
•Positive, adaptable team player who takes ownership and delivers results
Benefits
Competitive compensation and benefits package
Opportunities for professional growth and development
A supportive and collaborative work environment
The chance to work with industry-leading products and solutions
Requirements
•Experience in sales, customer service, or account support
•Strong communication and relationship-building skills
•Good organisational skills and ability to meet deadlines
•Confidence using CRM systems
•Commercial awareness and customer-focused mindset
•Positive, adaptable team player who takes ownership and delivers results
This is a great opportunity for someone looking to develop their commercial career in a fast-paced, customer-focused environment
Salary description
£25000.00 - £27000.00 per year