The successful candidate will play a key role in ensuring maximum system performance, customer satisfaction, and long-term reliability of deployed equipment. Working directly with customers, distributors, and internal technical teams, you will combine hands-on engineering expertise with exceptional communication and problem-solving skills.
This is an exciting opportunity for an engineer who thrives in dynamic environments, enjoys working independently on customer sites, and is passionate about delivering technical excellence.
Responsibilities
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Perform installation, testing, and commissioning of new power and UPS systems in accordance with company procedures and customer specifications.
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Configure and customise system settings to suit site-specific operational environments.
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Conduct functional testing and verification activities using approved method statements and commissioning protocols.
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Ensure all commissioning documentation, reports, and databases are accurately updated and maintained.
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Support project delivery teams to ensure installations are completed safely, efficiently, and to the highest quality standards.
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Carry out preventative and corrective maintenance activities on installed equipment in line with manufacturer specifications.
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Diagnose electrical and system faults across installed product ranges and implement effective technical solutions.
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Respond to customer breakdowns and emergency service calls, providing rapid troubleshooting and repair support.
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Participate in an on-call support rota following successful completion of probation.
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Escalate recurring technical issues and provide detailed feedback to Technical Operational Support teams to support continuous product improvement.
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Maintain high standards of safety, compliance, and engineering best practice at all times.
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Deliver customer training on the safe and effective daily operation of installed systems.
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Conduct technical training sessions for distributors and partners to enhance product knowledge and service capability.
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Build strong, long-term relationships with customers through professional communication and technical expertise.
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Act as a trusted technical advisor, representing the business with professionalism and integrity on customer sites.
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Support wider departmental and strategic business initiatives as required.
The Candidate
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Technical qualification in Electrical Engineering or equivalent industry experience.
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Strong electrical fault-finding and diagnostic capabilities.
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Experience in commissioning, servicing, or maintaining electrical power systems, UPS systems, or related equipment.
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Ability to work independently in customer-facing environments with minimal supervision.
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Excellent communication and interpersonal skills with a strong customer-service mindset.
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Full UK driving licence and willingness to travel to customer sites as required.
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Experience working with critical power infrastructure, UPS systems, or industrial electrical systems.
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Previous field service or commissioning engineering experience.
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Knowledge of preventative maintenance methodologies and reporting systems.
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Experience delivering technical training or customer demonstrations
Salary description
£40000.00 - £45000.00 per year