Responsibilities
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Support the planning and delivery of stakeholder engagement strategies designed to strengthen relationships with local communities, businesses, clients, and project stakeholders.
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Assist with the organisation and coordination of public consultation events, community meetings, stakeholder forums, and engagement activities.
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Develop and distribute project communications, including notifications of upcoming works, project updates, and community information materials.
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Work collaboratively with project teams and clients to ensure site communications, branding, signage, and public information displays remain accurate and consistent.
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Coordinate and monitor responses to public enquiries, complaints, and stakeholder feedback, ensuring all matters are managed professionally and resolved in a timely manner.
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Build and maintain strong working relationships with internal departments, client representatives, community organisations, local residents, and media contacts.
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Ensure all engagement activities and communications align with company and client communication protocols and standards.
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Support the preparation of positive news stories, project updates, and case studies for internal communications, external publications, and future business opportunities.
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Maintain organised records of engagement activity, stakeholder interactions, and communication outputs.
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Manage and update photographic records of project progress and community activities.
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Assist with the collection, monitoring, and reporting of stakeholder engagement metrics and KPI data.
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Identify opportunities for community investment, educational outreach, charity partnerships, and social value initiatives linked to project activities.
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Coordinate engagement activities with schools, local groups, and community organisations to support positive local impact and sustainability objectives.
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Contribute to the delivery of environmental and sustainability initiatives, including activities linked to project assessment frameworks and community benefit programmes.
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Support the implementation of proactive engagement plans that enhance stakeholder relationships and promote positive project perception throughout delivery.
The Ideal Candidate
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Previous experience in stakeholder engagement, community relations, communications, public affairs, or a similar coordination role.
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Strong interpersonal and communication skills with the ability to engage confidently with a wide range of stakeholders.
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Experience supporting community consultation events, public engagement activities, or project communications.
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Excellent written communication skills with the ability to produce clear, professional, and audience-appropriate materials.
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Strong organisational skills with the ability to manage multiple tasks and deadlines effectively.
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Ability to handle enquiries and complaints professionally and sensitively.
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Proficient in Microsoft Office and familiar with maintaining communication records and reporting data.
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Experience within construction, infrastructure, engineering, or project-based environments would be advantageous.
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Awareness of social value, sustainability, and community investment principles is desirable.
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Proactive, approachable, and able to work collaboratively within multidisciplinary project tea
Salary description
£35000.00 - £40000.00 per year