Sr. Surveyor - Responsive Repairs

An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard.

Client Details

This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction.

As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes.

This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement.

Description

Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards
Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries
Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators
Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio
Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions
Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations
Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources
Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives
Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams
Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams
Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager
Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing
Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records
Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process
Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements
Support the implementation of the organisation's customer experience strategy and continuous improvement objectives
Participate in the Out of Hours rota as requiredProfile

Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment
Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery
Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics
Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules
Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations
Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money
Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment
Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders
Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively
Ability to identify trends, analyse complaints, and implement service improvements proactively
Experience developing and mentoring technical teams to improve performance and service quality
Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes
Ability to work independently, make sound decisions, and manage complex stakeholder relationships
RICS qualification or working towards qualification (or equivalent) is essential
Full UK driving licence requiredJob Offer

Competitive salary of £58,664 - £61,751
Generous annual leave entitlement plus bank holidays
Pension scheme with employer contribution
Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio
Strong focus on professional development, technical training, and career progression
Collaborative working environment with exposure to operational, technical, and strategic property functions
Opportunity to directly influence service quality, customer satisfaction, and housing standards
Agile working arrangements available
Stable and well-structured organisation with strong operational support systems and long-term investment in housing services