London | Hybrid Working
Rate: £25.10 per hour (Umbrella)
Initial Contract Length: 3 Months
Extension Potential: Likely
Start Date: ASAP
Working Hours: Full Time (36 Hours Per Week)
Role summary
Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach.
This is a fully on-site role requiring attendance across sheltered housing schemes five days per week.
What you will do as a Sheltered Housing Officer
·Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents
·Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained
·Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups
·Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears
·Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting
·Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures
What you will need as a Sheltered Housing Officer
·Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents
·Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation
·Knowledge of safeguarding procedures and experience supporting vulnerable individuals
·Excellent communication and organisational skills with the ability to manage competing priorities
·Confident using IT systems to accurately update and maintain housing records
·Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing
·Ability to work fully on-site across sheltered housing schemes five days per week
What's on offer
·£25.10 per hour Umbrella
·Hybrid working arrangement with site-based responsibilities
·Opportunity to make a meaningful impact within sheltered housing services
·Supportive team environment within a well-established housing service
Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further
Salary description
£25.10 - £25.10 per hour