MUST Live in GIBRALTAR!
Role Overview
VIQU IT are currently looking for an IT Support Engineer who will be responsible for maintaining the stability and day-to-day performance of tombola’s IT systems. Working within the IT Services team, you will provide responsive technical support across infrastructure, applications, and end-user environments.
This role requires a structured and analytical approach to problem-solving, with the ability to manage competing priorities in a fast-moving, high-availability environment. You will collaborate closely with technical teams across the business to ensure reliable service delivery, operational continuity, and continuous improvement of systems and processes.
For this role you must currently live or have available accommodation in Gibraltar.
IT Support Engineers Key Responsibilities
Provide hands-on support across end-user computing, applications, and core IT infrastructure, ensuring consistent service availability.
Manage user lifecycle activities including onboarding, offboarding, access provisioning, and device setup for Windows and macOS environments.
Support and maintain desktop estates, including hardware deployment, secure imaging, patching, and vulnerability management.
Administer and support core IT services such as Microsoft 365, identity platforms, AV systems, and collaboration tools.
Work with infrastructure and development teams to troubleshoot incidents, support projects, and improve system performance and reliability.
Contribute to IT operational processes including backups, asset management, service continuity, and ongoing process improvement initiatives.
IT Support Engineer Essential Skills
Strong experience supporting Windows and macOS desktop environments
Familiarity with AV and video conferencing technologies
Experience with Microsoft Intune, Autopilot, and endpoint device management
Understanding of user provisioning, access control, and identity management
Knowledge of patching and vulnerability management for endpoints and applications
Basic Microsoft Exchange and Active Directory support experience
Familiarity with Microsoft Entra ID and identity lifecycle management
IT Support Engineer’s Experience Required
Background in a 1st or 2nd line IT support role
Experience supporting both Windows and Apple device ecosystems
Working within a domain-managed environment
Supporting Microsoft 365 and end-user business applications
Exposure to AV systems and conferencing technologies
Experience with virtualised environments and enterprise hardware support
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
Additionally, you can contact Phoebe Thompson, by exploring the VIQU IT Recruitment website.
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Salary description
£150.00 - £250.00 per day