📍 Leeming Bar / Hybrid
🕒 Full-Time | Permanent
We’re looking for an organised and customer-focused ERP & Systems Access Support Analyst to join our team and play a key role in managing user access across our ERP, reporting, and finance systems.
This role is responsible for the end-to-end management of user access, supporting joiners, movers, and leavers, handling support requests through our ITSM platform, and ensuring strong governance and a great user experience.
Key Responsibilities
* Create, amend, and remove user access across ERP and related systems
* Manage incidents and requests through the ITSM tool
* Troubleshoot access issues and escalate complex cases where needed
* Support audits and maintain accurate access records
* Work closely with HR, Finance, IT, and operational teams
* Identify opportunities for process improvement and automation
About You
Essential:
✔ Experience administering users in ERP or enterprise systems (SAP, Oracle, JDE, Sage, Unit4 or similar)
✔ Experience using ITSM tools and managing support tickets
✔ Understanding of role-based access and provisioning principles
✔ Strong attention to detail and communication skills
Desirable:
➕ Experience with reporting/BI tools (Power BI, TM1, ThoughtSpot, SSRS)
➕ Knowledge of access governance, SoD, or audit controls
➕ Basic SQL knowledge
We’re looking for someone who is organised, proactive, customer-focused, and enjoys solving problems while delivering a great support experience
Salary description
£28000.00 - £32000.00 per year