Income Officer

The Opportunity:
We are seeking a proactive and empathetic interim Housing Income Officer based at a head office in Leicester. This is a hybrid post with 2-3 days a week in the office. There is an opportunity for this role to get permanent.
The primary focus of this role is to support customers in sustaining their tenancies through a customer-focused approach, fostering a culture of early intervention and arrears prevention while robustly managing rent, service charge, and lease fee income.
Key Duties:
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Manage a portfolio of arrears cases to ensure debt is consistently reducing across a variety of tenure types.
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Handle end-to-end arrears enforcement by issuing legal notices, preparing court documentation, and representing the organisation in court to request appropriate orders.
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Lead on the annual rent and service charge setting process, communicating all adjustments clearly to superior landlords, tenants, and benefit departments.
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Proactively engage with Housing Benefit departments and the DWP (Universal Credit) to resolve complex claim issues and ensure payments are assessed efficiently.
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Support Housing Officers with data collection and allocate incoming cash payments directly to debt via the finance system.
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Produce comprehensive monthly and quarterly arrears, rental income, and void income reports for senior leadership and superior landlords.
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Handle difficult financial conversations with tenants and appointees with deep understanding and empathy to build strong rapport.
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Identify service weaknesses and design strategic action plans for effective income management in support of the Head of Housing.
Further information:
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Location: Based out of our central Leicester head office, at least 2 days a week on site
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Salary: £17-18.50 per hour based on experience
Requirements:
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Experience: Essential previous experience working within a housing association in an income management role, with a proven track record of reducing arrears.
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Knowledge: Deep knowledge of Housing Benefit regulations; a solid understanding of the Supported Housing sector and Intensive Housing Management models is highly desirable.
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Qualifications: CIH Level 3 qualified or holding equivalent housing management qualifications is strongly preferred.
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Skills: Excellent attention to detail, strong analytical report writing capabilities, and highly effective internal and external stakeholder management skills.
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Core Competencies: A resilient, "can-do" attitude with the ability to confidently navigate lone working, handle sensitive client data securely, and maintain an up-to-date knowledge of relevant welfare legislation.
How to Apply:
Please apply for this role online or contact Matt at Avalon for a confidential discussion.
Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals