Location: Kelso, Scottish Borders
Employment Type: Full-time
Flexible Workforce Solutions is delighted to be recruiting for an experienced and people‑focused General Manager to lead operations at a well-established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long-term commercial growth while maintaining exceptional standards of service.
About the Role The successful candidate will be responsible for the full day‑to‑day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining.
You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.
Key Responsibilities
Maintain the highest standards of service and product quality across all areas
Oversee daily hotel operations efficiently, safely, and in line with internal procedures
Support and guide department heads while managing and organising workloads
Develop and deliver longer-term strategies to maximise business potential
Build and nurture a positive, motivated team culture aligned with core values
Ensure compliance with all health & safety, fire safety, and licensing legislation
Lead by example with a proactive, hands-on approach to guest service
Respond effectively to customer feedback, complaints, and queries About You We're looking for a General Manager who:
Has proven hotel or multi-department hospitality management experience
Is an engaging communicator with strong interpersonal and leadership skills
Can confidently analyse business performance and implement improvement plans
Thrives in a fast-paced environment and remains calm under pressure
Understands or has experience with HR processes, staff development, and training
Demonstrates a genuine passion for creating memorable guest experiences
Leads with a positive, "can do" attitude What's on Offer
Competitive salary, negotiable depending on experience
Group Life Insurance (6× annual salary)
Share of tips
Complimentary B&B stay on annual employment anniversary
Food & beverage discount
Uniform provided
Length-of-service rewards
Birthday incentive Hotel Facilities Overview The hotel features:
A main restaurant serving lunch and dinner with capacity of up to 90 covers
A lounge bar for informal drinks and additional dining
A flexible event space suitable for private dining and functions
A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
A dedicated meeting and private dining room for up to 60 guests If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you.
Apply today through Flexible Workforce Solutions
Salary description
£42000.00 - £42000.00 per year