This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services.
### Key Responsibilities
Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services.
Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges.
Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working.
Plan, coordinate and allocate resources effectively to meet operational demands and service priorities.
Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers.
Prepare professional reports, complaints responses and communications for senior management, legal services and external partners.
Provide leadership, coaching and support to staff, promoting high performance and continuous improvement.
Contribute to policy development and ensure compliance with relevant housing legislation and best practice.
### Requirements
Previous experience in housing management, neighbourhood services or a similar leadership role.
Strong knowledge of housing legislation, tenancy management and leasehold services.
Experience managing staff, performance and complex casework.
Excellent communication, report-writing and stakeholder management skills.
Ability to analyse performance data and drive service improvements.
CIH Level 4 qualification or willingness to work towards it is desirable.
Enhanced DBS required.
To apply, please send your CV to Lynx Employment Services or contact us for further information
Salary description
£20.98 - £20.98 per hour