Location: Dagenham (Hybrid Working)
Salary: £65,000 + benefits
The Opportunity
We're recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation.
This is a senior leadership role where you'll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused.
If you're passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact.
Key Responsibilities
Operational Leadership
Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services
Ensure services are delivered efficiently, safely and in line with regulatory standards
Monitor KPIs and drive continuous improvement across all service areas
Oversee resource planning to ensure effective service deliveryPeople Leadership & Culture
Lead, develop and inspire multi-disciplinary operational teams
Drive a high-performance, inclusive and accountable culture
Lead workforce planning including recruitment, development and succession planningStakeholder Management
Build strong relationships with clients, contractors and internal teams
Act as a senior point of contact for operational service delivery
Ensure customer issues are resolved effectively with a focus on continuous improvementCommercial & Financial Oversight
Manage operational budgets and ensure value for money and cost control
Support business growth and service improvement initiativesCompliance & Risk
Ensure full compliance with health & safety, statutory and regulatory requirements
Manage risk and implement strong quality assurance processesAbout You
We're looking for a strong operational leader with:
Proven experience in repairs, maintenance, housing, or facilities management
A track record of leading large operational teams in complex service environments
Strong understanding of property compliance, H&S, and service delivery standards
Experience managing budgets, performance, and KPIs
Excellent stakeholder engagement and communication skills
A continuous improvement mindset with the ability to drive change and performanceExperience within social housing, local authority or property maintenance sectors is highly desirable.
What's on Offer
Salary of £65,000 with excellent benefit package
Hybrid working (Dagenham-based with flexibility)
Opportunity to lead a high-impact, essential service
Work within a collaborative, values-driven environmentApply Now
If you're ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we'd love to hear from you.
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Salary description
£65000.00 - £65000.00 per year