Internal Sales Executive / Manager

Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth.

Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established.

Your key duties:

Taking incoming sales enquiries professionally and offering product advice as required.
Preparing customer quotations ensuring profitability is maximised by up-selling and cross-selling
Obtaining pricing and availability from suppliers for non-stock items as necessary
Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM
Maximise CCB on every order
Focus on cross marketing on every call we have with the customer and record on the CRM
Assist with leading and managing the internal sales team day-to-day, balancing call volumes, service levels and incoming call queues; provide back-up phone support as required.
Act as first-line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction
Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback
Processing sales orders quickly and accurately, working in line with company procedures
Dealing with and resolving customer issues speedily and documenting and reporting them to the management where necessary
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
To be suitable for this challenging and rewarding role you will have the following key skills and experience:

5 years+ experience in sales/customer service
2 years+ experience in people management/team leading ideally
Proven customer support experience or experience as a client service representative
Experience of working with technical or complex information
Track record of over-achieving quota
Strong phone contact handling skills
Familiarity with CRM systems and practices
Ability to build effective working relationships with internal and external customers
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Ability to influence
Strong attention to detail
Skilled in negotiation and dealing with complaintsYou will receive a highly competitive salary of up to £45k (DOE - may be fleixble for the right person ) + excellent benefits and bonus scheme, training and development.

This job will ideally suit someone looking to grow and develop their career into a management position once established in the role.

Please send your CV and application over for consideration.

INDPERM