Technical Support Engineer

Exciting Opportunity: Join a Cutting-edge Global Company as a Technical Support Engineer
Are you a skilled Technical Support Engineer with hands-on experience in Trend & Tridium BMS Systems? Are you ready to propel your career with a pioneering industry leader, driving innovation in energy-efficient technology on a global scale? If so, we want to hear from you!
About Us:
Our client, a forward-thinking organization, is at the forefront of designing and delivering state-of-the-art, energy-efficient infrastructure, ensuring the utmost confidentiality for our clients. Join them as a dedicated Technical Support Engineer and play a pivotal role in supporting our client's business needs.
Position: Technical Support Engineer
* Type: Permanent
* Location: Onsite (M4 Corridor, UK)
* Salary: £competitive
Why Join Us?
1. Innovative Global Impact: Be part of a visionary team dedicated to revolutionizing energy-efficient technology on a UK and international stage.
2. Career Advancement: Unlock a world of opportunities for professional growth and development.
3. Cutting-edge Environment: Immerse yourself in the dynamic world of groundbreaking technological solutions, collaborating with some of the best leaders in the field.
Key Responsibilities:
* Provide technical support and commissioning assistance to internal teams.
* Diagnose and troubleshoot complex software and hardware issues, specializing in Trend and Tridium BMS Systems.
* Address network concerns, configure operating systems, and deliver remote assistance.
* Rapidly resolve client queries via email, phone, or in-person interactions.
* Craft clear instructions and technical manuals for intricate problems.
* Collaborate with onsite subcontractors, ensuring project milestones and quality benchmarks.
* Research, identify, and implement software and hardware solutions.
* Conduct BMS PPM tasks and manage control system issues through resolution.
* Deliver exceptional customer service by effectively guiding clients through issue resolution.
* Escalate unresolved matters to appropriate internal teams.
* Document and catalogue all issues and their resolutions.
* Prepare comprehensive and timely reports.
* Share technical insights through meticulous note-taking and manual creation.
Required Qualifications:
* Proven experience in service engineering, technical roles, or related fields.
* Hands-on proficiency in technical problem-solving.
* Thorough understanding of computer systems, mobile devices, and tech products.
* Proficiency in diagnosing and resolving basic technical issues.
* Familiarity with remote desktop applications.
* Outstanding problem-solving and communication abilities.
* Skill in delivering clear step-by-step technical assistance.
* Experience with Tridium AX & N4 systems and Trend systems.
* Previous involvement in system commissioning.
* Preferred: Bachelor's Degree.
Join our Client in driving innovation and making a significant impact in the world of energy-efficient technology. Apply now and be part of their dynamic team!
To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for.
As a Recruitment Consultancy you will be required to attend a "virtual meeting" with one of our Consultants prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society