Customer Service Specialist – Hybrid Working
Outline:
This is great opportunity to work for a well-regarded company in the medical industry in a Customer Service Specialist role. Supporting business activities across a range of departments, speaking with customers within the NHS and Private healthcare sectors. This role offers hybrid working with 3 days a week in the office, but these do not need to be fixed to certain days per week.
The Company:
- An international company that offers fantastic career opportunities in a highly rewarding sector.
- They’re highly regarded by both customers and employees, known as a great place to work.
- The business is respected across the globe and have many award-winning products in the portfolio.
Package:
- Basic salary: Up to £30k
- 25 days annual leave plus bank holidays
- Bonus scheme (it's a decent one!)
- Pension scheme
- Private healthcare
- Wellness and rewards scheme
The Role:
- This is a hybrid role, working from the office in the Slough area in a Customer Service Specialist role.
- Customers are NHS and Private healthcare customers across the UK, and you will be speaking to people of various levels within those organisations and Trusts
- As part of the role you will be responsible for the co-ordination of product demonstration, liaising with the sales team and the service team to ensure the smooth running of all demonstrations including arrangement of transport to and from the demos.
- You will also ordering of stock for marketing purposes, along with demo consumables.
- In this tole you will be responsible for complaint handling, along with managing resolution and providing feedback for service improvements.
- As part of this role, you will carry out administration for customer maintenance contracts, including contract renewal quotations
- You will cover the telephone for other areas of the business, and support the business needs as required.
The Ideal Person:
- This role is suited to anyone with a similar working background, certainly having worked in a customer focused administration role previously!
- We need people with stability and longevity in recent roles, the client wants people who have at least 2 years in each company they've worked for - this is vital.
- You could've worked across various industries or sectors, and roles within those, but you will need some good office-based administration experience.
- It’s essential that you have strong IT skills, with MS Office packages such as Word and Excel, but also with other CRM, ERP or SAP kinds of software.
- Excellent communication skills are vital, written and verbal, along with a good telephone manner and presence on online meetings.
- You’ll need an outgoing and personable manner with excellent people skills as you’ll be engaging with lots of internal and external stakeholders every working day.
- Experience working with sensitive information is beneficial, but not essential.
- It's essential you have excellent written English and attention to detail as accurate record keeping is vital.
- The ideal person lives a commutable distance of Slough!
- Right to work in the UK essential – no sponsorship available (sorry)
- You be able to work a minimum of 3 days per week in the Slough office, and this must be flexible days per week (for both parties) due assisting with business needs / cover etc.
If the above is of interest to you and you fit with the Ideal Person section, then please get in touch with us and we can discuss the role in more detail.