Salary: £28,000 per annum + commission
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary:
We are looking for an enthusiastic individual to join us to support patients looking to register with our services over the phone.
Role Duties:
- Dealing with new patient registrations.
- Liaising with patients via email as well as inbound and outbound calls.
- Booking patients in for their initial consultation.
- Contacting patients interested in registering with service
- Communicating with patient GP, if necessary, both in sourcing information and responding to queries
Qualification/Experience for Role:
- Extensive experience within a high performing sales/recruitment role desired
- Experience within a customer-facing role within a healthcare setting preferred
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently
- Experience within a high-volume calls role preferred
- Experience with reaching and surpassing call-based targets
Company benefits / additional information:
- Pension Scheme and access to company benefits and discounts portal
- Access to Blue Light Scheme
- Company events on/off-site with regular diverse workplace celebrations
- Employee Assistance Programme
- Relaxed dress code
About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.
We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice.)
Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.