Granado, the iconic Brazilian brand is looking for a Retail Commercial Supervisor for its stores in the UK!
About Granado:
Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs, and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today.
The quality and effectiveness of the products soon made Granado one of the official Pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880.
Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage.
In 2013 the brand started its global expansion by opening its first concept store outside of Brazil, at prestigious department store Le Bon Marché in Paris. Thereafter, Granado has opened stores throughout many European countries including France, Spain, Portugal, Italy, England, Greece, and Austria.
With more than 90 stores globally, the brand distributes over 15 million products per month due to its increasing and strong presence at the best pharmacies, perfumeries, and department stores throughout Brazil, Europe and in the US.
About the Position:
We are looking for a highly commercial and strategic Retail/Sales Supervisor to play a key role in accelerating Granado’s growth and brand visibility across the UK market.
This position goes beyond traditional retail management — we are seeking a dynamic leader capable of driving sales performance, developing high-performing teams, creating impactful commercial initiatives, and delivering exceptional customer experiences aligned with the brand’s luxury positioning.
The ideal candidate will combine strong people leadership with a hands-on commercial mindset, being responsible for business development opportunities, promotional activations, product and sales training, and building meaningful customer and market engagement to strengthen Granado’s presence in London and across the UK.
Responsibilities & Tasks:
- Lead, motivate and develop sales teams, ensuring high levels of engagement and performance
- Monitor and analyse KPIs (sales, conversion, average transaction value, UPT), implementing action plans for continuous improvement
- Ensure excellence in customer experience, aligned with the brand’s premium positioning
- Deliver training sessions on product knowledge, sales techniques and brand storytelling
- Implement and follow up on commercial strategies and promotional activities
- Oversee visual merchandising and ensure store standards are consistently maintained
- Support store operations (stock management, replenishment and in-store processes)
- Act as a key link between stores and HQ, providing insights on performance and market trends
- Build strong relationships with key clients and drive customer loyalty
- Support new store openings and contribute to the brand’s expansion strategy
Commercial & Sales Skills
- Sales performance management
- KPI analysis (conversion, ATV, UPT, CRM, sell-out)
- Business development
- Clienteling & customer retention
- Promotional and activation planning
- Luxury/premium sales techniques
- Strategic thinking with strong sales orientation
Leadership & People Management
- Team leadership and motivation
- Coaching & staff development
- Training delivery
- Performance management
- Conflict resolution
- Recruitment & onboarding
- Building high-performing teams
Diversity, Inclusion & Belonging:
Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.
Want to join us?
Thank you for reading the whole job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.