Role: Hire Controller
Pay: £14.47
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm
We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.
Key Responsibilities:
- Responding to emails and customer queries along with answering incoming telephone calls.
- Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
- Providing a high level of customer service, both over the phone and serving customers at the trade counter
- Carrying out general administrative duties
- Developing strong product knowledge to effectively support customers
- Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment
Skills & Experience Required:
- Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
- Ability to successfully complete transactions while ensuring customer satisfaction
- Previous experience in the hire or construction industry is essential
- Strong communication skills, including the ability to negotiate and build relationships
- Confident using initiative and judgment to make decisions in line with company policies and pricing structures
- A collaborative team player with a flexible and adaptable approach
- Strong organisational skills with excellent attention to detail
- Commitment to continuous improvement and enhancing service levels
- Good computer literacy, including MS Office, with a willingness to learn new systems
If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!