Job description:
Who We Are
At Skin Laundry, we’re flipping the script on skincare! We’ve made advanced laser technology safe, affordable, and accessible—and we’re not stopping there. Backed by certified medical professionals and a team of skin-savvy Medical Advisers, we’re helping people everywhere glow from the inside out.
We’re growing fast, opening new clinics, launching innovative products, and creating unforgettable client experiences. Our mission? To help everyone feel confident in their own skin with real results and zero downtime.
Who You Are
You're passionate about skincare, obsessed with results, and love seeing others look and feel their best. You're a people-person with a knack for building trust, making product recommendations, and guiding clients toward their skin goals.
Bonus points if you've got experience in sales, beauty, or customer service—and double bonus if you bring the energy, warmth, and professionalism that keeps our clients coming back for more!
Your Day-to-Day Glow-Up Includes:
- Performing our signature laser facials
- Addressing client skin concerns and tailoring treatment plans
- Recommending memberships, products, and follow-up services
- Creating a warm, welcoming clinic vibe where clients feel truly cared for
Why You’ll Love It Here:
- Work with cutting-edge skincare tech
- Be part of a fast-growing, beauty-forward brand
- Friendly, supportive team culture
- Opportunity to grow your career in aesthetics
- Discounts on treatments and products (your skin will thank you!)
Ready to bring the glow?
Apply now and join our mission to change skin—and lives—for the better.
Core Responsibilities
Operations
- Warmly greeting clients, walking them into the treatment room, and ensuring high-level care is provided throughout the appointment.
- Collects information on patient status from a variety of sources using assessment skills including observation, communication, and physical assessment.
- Evaluating and treating clients within established treatment protocols.
- Providing a friendly and comfortable environment for clients to be treated in
- Update and maintain client records on the system with their treatment details.
- Is adept and knowledgeable with the use of specific equipment.
- Is trained to efficiently operate the machines used for all Skin Laundry treatments.
- Provide clients with pre-and post-treatment care.
- Explain all treatment procedures to clients.
- Perform skin analysis and evaluation to determine an appropriate treatment plan.
- Perform the required treatment in a time-efficient manner while maintaining a pleasant attitude.
- Advise and coordinate with clients on all aspects of the treatment and answer any questions or concerns they may have in a professional and friendly manner.
- Speak with clients about additional services and recommendations.
- Answer clients’ questions or concerns about treatments and/or products.
- Manage clients with grace, even during peak demand.
- Inform clients about new treatments and discounts.
- Upsell treatments and products when appropriate.
- Proactively identify and resolve client issues using Skin Laundry’s protocol system.
- Provide timely and comprehensive oral updates throughout the shift.
- Ensuring that the treatment rooms are clean and organized.
- Be responsible for all aspects of health and safety and compliance.
- Maintains the strictest confidentiality and performs all duties in a professional manner.
- Assists in the implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic.
- Enforcing all health and safety regulations and protocols.
- Work collaboratively with different team members of Skin Laundry.
- Flexible work schedule: some evenings and weekends will be required.
- Support client coordinators and the front of house team with administrative responsibilities as required by the Business.
Any other duties and responsibilities as assigned.
- Customer Service
- Adheres to the Skin Laundry’s vision and brand values.
- Has knowledge of principles and processes for providing excellent client service including client needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
- Ensure correct information is available for the cashier to charge.
What You’ll Bring to the Role – Own Your Glow
- Take pride in your craft—always be learning, growing, and living Skin Laundry’s core values.
- Show up with integrity and professionalism every single day—we’re all about accountability.
- Keep your knowledge fresh! Stay updated with the latest clinical techniques and skincare innovations.
- Maintain your professional development folder like your skincare routine—regularly and with intention.
- Ensure your license and registration with the local health authority are current and compliant.
- Embrace ethical, evidence-based practice in everything you do—we trust you to be the expert.
What Makes You a Skin Laundry Star
- Stellar communication skills—both written and verbal. You’re clear, kind, and confident.
- A natural people person—you build connections, not just conversations.
- Always polished, well-mannered, and ready to make a great impression.
- You understand how systems work—from clinic operations to healthcare regulations.
- Tech-savvy and confident using Microsoft Office (Word, Excel) and booking platforms.
- Analytical thinker—you can gather, interpret, and explain data with ease.
- Confident drafting emails, writing reports, and handling professional correspondence.
- Proactive and self-driven—you take initiative, solve problems, and make smart decisions.
- NVQ Level 4 in Beauty Therapy is required with laser certification.
Personal Traits – Your Vibe
- Positive energy, self-motivation, and a can-do attitude that lifts the whole team.
- Service-driven and laser-focused (pun intended) on client satisfaction.
- Calm under pressure and a whiz at juggling tasks and timelines.
- Clear, professional speech and strong presentation skills.
- Passionate about appearance, grooming, and setting the standard in hygiene.
- Organized, efficient, and always one step ahead.
- Flexible with working locations—where the clients go, you shine!
Educational Qualifications – Your Foundation
- NVQ Level 4 or above in Beauty Therapy (Required)
Supervision You’ll Give
- You’ll be the go-to for clients—but no team members will report to you.
Supervision You’ll Receive
- You’ll be guided and supported by the Clinic Manager.
Job Type: Part time 30 hours over 4 days per week. The role expects flexibility to work both weekends and weekdays over a rotating schedule.