CLIENT EXPERIENCE TEAM LEADER
Front of House / Reception Team Leader
London | 12-Month FTC | Up to £47,500
This is not your standard Front of House or Reception Team Leader role.
This is a high-profile opportunity leading the Client Experience and Reception function within the London HQ of a globally recognised professional services environment — where every interaction matters, every detail is noticed, and service standards are genuinely world-class.
If you are currently a Senior Receptionist, Front of House Supervisor, Reception Team Leader or Client Experience professional within a law firm or professional services environment and looking for a genuine step up… this is the kind of move that changes careers.
THE ROLE
You’ll lead a Front of House / Reception Team responsible for delivering an exceptional client and guest experience across premium client floors and meeting spaces.
This role combines:
• Front of House leadership
• Reception Team management
• Client Experience delivery
• Team coaching and development
• Operational coordination
• Stakeholder management
• High-end hospitality standards
You’ll be the person ensuring the reception and client experience operation runs seamlessly — from VIP arrivals and high-profile meetings to managing team rotas, solving on-the-day challenges and creating a genuinely memorable experience for every visitor.
WHAT MAKES THIS DIFFERENT?
• A genuinely premium Front of House / Reception Team Leader role
• Visible leadership opportunity within a highly respected professional services environment
• Reporting into an exceptional Client Experience Manager (previously placed by SC Staff & Consult)
• Join a stable, collaborative and highly regarded team
• Huge exposure across senior stakeholders and business services teams
• Real autonomy and influence over service standards and operations
• Ideal for someone wanting to move beyond “just reception” into operational leadership
WHAT THEY’RE LOOKING FOR
• Front of House Team Leader experience within legal or professional services is ESSENTIAL
• Reception Team Leader experience within a corporate/professional environment
• Senior Receptionist / Client Experience background
• Experience managing or mentoring reception/front of house teams
• Strong stakeholder management skills
• Someone calm, polished and highly organised
• Experience working in a fast-paced law firm or professional services business is highly desirable
⏰ Shift pattern between 7am–7pm (35-hour week)
These Front of House / Reception Team Leader opportunities at this level and salary point genuinely don’t come up often.