Deputy Shift Leader, your move into leadership and more time off!
We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight. Plus the 4 on 4 off shift gives you increased time for your other interests! This is also offered with hybrid working, 1 day per week.
As the Deputy Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.
What You’ll Be Doing
* Delivering confident 1st/2nd line support across a busy, enterprise‑level environment
* Owning incidents from start to finish and driving quick, effective resolutions
* Supporting and guiding junior engineers, helping raise the bar across the team
* Playing a key role in improving processes, service quality, and team performance
What You Bring
* Strong experience supporting Windows OS and Microsoft 365
* Familiarity with enterprise collaboration tools like Teams and SharePoint
* Confident with Active Directory, user admin, and group policies
* Networking fundamentals (DNS, DHCP, TCP/IP)
* Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms
Why You’ll Love This Role
* A real chance to step into leadership — not just talk about it
* A supportive team that wants you to grow and succeed
* Hybrid working
* A varied, high‑energy environment where no two days feel the same
* Training, development, and exposure to enterprise‑level tech
If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.
Please contact pete @ jiyupeople. co. uk
IT Service Desk Engineer – Swindon - £30,000 to £38,000
Salary description
£30000.00 - £38000.00 per year