You’ll take ownership of daily operational and warehouse activity, drive service excellence for major commercial clients, and act as deputy to the Head of Relocation Services — making this an excellent platform for someone with clear ambitions to step up.
The Role
* Lead all warehouse and operational activity across Glasgow, ensuring seamless delivery of office and commercial relocation projects.
* Manage storage, inventory, dispatch, and asset traceability to the highest standards of accuracy and efficiency.
* Coordinate schedules, resources, and diary management to meet fluctuating client demand across corporate accounts.
* Serve as the primary operational point of contact for key clients, ensuring service levels consistently exceed expectations.
* Drive continuous improvement in “white glove” service delivery — quality, flexibility, and client focus are non-negotiable.
* Use operational data and KPIs (utilisation, turnaround time, stock accuracy) to identify trends and lead improvements.
* Lead, coach, and develop your warehouse and operational team — building a culture of accountability and collaboration.
* Ensure full compliance with Health & Safety requirements across all warehouse and operational activity.
* Act as deputy to the Head of Relocation Services, providing cover and leadership support as required.
What We’re Looking For
* Proven leadership experience in warehouse, logistics, or operational management — ideally within removals, relocation, or a service-led environment.
* Strong understanding of warehouse processes, inventory management, and operational scheduling.
* A customer-first mindset with a track record of delivering high-quality service to major commercial clients.
* Data-driven and analytical, with the ability to use operational insight to drive efficiency and improve outcomes.
* Confident operating from shop floor to senior stakeholder level — you lead by example.
* Excellent communication and stakeholder management skills.
* Counterbalance/Reach Truck licence is desirable but not essential.
What’s on Offer
* £32,000 base salary.
* A Glasgow-based, full-time permanent role within a respected and growing relocation business.
* A genuine pathway to senior leadership as natural successor to the Head of Relocation Services.
* The opportunity to make a real impact in a hands-on, varied operational management role.
* A team culture where accountability, quality, and recognition are at the forefront
Salary description
£32000.00 - £32000.00 per year