Location: Leeds
Salary: £26,500 per annum (NLW based on 40 hour week)
Hours: Monday - Friday, 9-6pm.
We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression.
Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds, however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.
The Role
As a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved.
This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.
Key Responsibilities
Handling day-to-day customer queries via telephone and email
Monitoring customer deliveries and updating customers accordingly
Resolving customer complaints and operational issues efficiently
Ensuring communication within the depot and wider network is effective
Building strong working relationships with customers, depots, and colleagues
Supporting internal reporting and operational administration
Ensuring customer expectations and service levels are consistently met
Assisting other departments where required, including operational support
Maintaining a professional and positive approach in all interactions
The Successful Candidate Will Have
Previous customer-facing experience is essential
Strong communication skills and an excellent telephone manner
A positive, outgoing, and enthusiastic attitude
The ability to work well under pressure and manage competing priorities
Strong problem-solving skills and the ability to use initiative
A professional and reliable approach to work
A resilient mindset and willingness to learn
What's on Offer
Long-term career opportunities within a growing business
Clear progression routes into sales, transport, and management
Supportive and team-oriented working environment
Full training provided
Stable Monday to Friday working pattern
Opportunity to gain experience within the logistics and transport sectorProcessing Your Data
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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role
Salary description
£26500.00 - £26500.00 per year