Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Ashford
Location: Ashford, Kent
About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors.
When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.
If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
For more information on what it’s like to be a Health Advisor from our current team you can .
What You’ll Get
Fully paid accredited training
Hourly rate of £12.75 plus enhancements, increasing after the probation period.
Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
Access to Blue Light Card and other NHS Discount Schemes
Advanced maternity, paternity and adoption leave after 1 year’s service
Opportunity to join the NHS Pension Scheme
Additional annual leave based on length of service
Free 24/7 independent counselling service
Free membership to our reward and discount platform
What we’re looking for:
Excellent communication and listening skills with a calm and empathetic approach
Strong IT skills and confidence using multiple systems while speaking with patients
Ability to work effectively in a fast-paced environment
Comfortable working night shifts and supporting patients during out-of-hours periods
Team player with a proactive and professional attitude
Ability to manage sensitive information confidentially and accurately
Previous customer service, call handling or healthcare experience is beneficial, but not essential
A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends.
We are currently recruiting for overnight shifts only, with available shift patterns attached to this advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week).
Training follows an evening and weekend schedule
Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern:
Saturday & Sunday: 9:00am – 5:00pm
Monday, Tuesday & Wednesday: 6:00pm – 11:00pm
To find out more about training to become a Health Advisor please
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
We celebrate brave ideas and brave people
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at
Salary description
£24929.00 - £24929.00 per year