Field Service Engineer

Field Service Engineer – HealdProtect
Location: London & South of England (Field-based)
Hours: Full-time, permanent (including occasional Saturdays & on-call rota)
About HealdProtect
HealdProtect is the service and maintenance division of Heald, a global leader in advanced perimeter security solutions for over 30 years. We install, maintain, and support unique physical protective systems across critical infrastructure, commercial environments, and public spaces.
The Role
This is a hands-on field-based engineering role responsible for:
Installation, servicing, and maintenance of:
* Automatic bollards - including the multi-award-winning Matador
* Barriers
* Access control gates
* Associated control & safety systems
* Delivering both planned maintenance and reactive callouts
* Working across London, the South (as far north as Birmingham) in varied environments (urban, roadside, commercial)
This role combines structured daytime work with independent out-of-hours response, requiring strong decision-making and ownership.
What You MUST Be Able to Do (Core Requirements)
Technical & Work Capabilities
Diagnose and repair electrical and mechanical faults
Carry out installation, commissioning, and servicing
Perform planned preventative maintenance (PPM)
Respond to breakdowns and resolve issues efficiently on-site
Work safely in public, roadside, or live environments
Working Style
Work independently with minimal supervision
Make real-time decisions on-site
Handle pressure and unexpected challenges calmly
Take ownership of problems from start to finish
Practical Requirements
Full UK driving licence
Willingness to travel regularly across London & the South
* Comfortable working:
* Alone (including occasional night work)
* On an on-call rota
* Occasional Saturdays (5 days in 6 rota)
* Ability to pass background/security checks
Nice-to-Have (Not Essential – We Will Train You)
* Prior experience with:
* Bollards, barriers, gates, or access control systems
* Backgrounds such as:
* Mobile or breakdown engineer
* Plant / construction equipment
* HGV / fleet maintenance
* Reactive maintenance roles
* Industry-specific knowledge of security systems
Important: Direct industry experience is not required — full product training will be provided.
This Role is NOT Suitable If You:
Require a strict 9–5 routine
Dislike travel or London driving
Want predictable, low-pressure workdays
Need constant supervision or support on-site
Prefer passing issues on rather than owning solutions
Are uncomfortable working alone or on call
How the Job Works
Daytime (Planned Work)
Scheduled jobs routed by the office
Multiple sites per day
Focus on efficient, high-quality service
Out-of-Hours (Reactive Work)
* Attend callouts independently
* Assess and decide the best action:
* Fix immediately
* Make safe
* Escalate if needed
Key Behaviours for Success
Our best engineers:
Take initiative without being asked
Stay composed under pressure
See jobs through completely
Take pride in solving problems properly
Enjoy autonomy and responsibility
What We Offer
Full technical training and ongoing development
Competitive salary + overtime + callout payments
Company vehicle (fully equipped modern work van)
Strong team support (field + factory)
Varied, hands-on work with real responsibility
Opportunity to work with award winning security systems backed by a solid team of people and positive work culture.
The Reality of the Role (Transparency)
This job can involve:
London traffic, Late callouts, Problem-solving, Changing schedules
The right person will enjoy this challenge, not avoid it.
Summary
This is a role for a self-reliant, hands-on engineer who:
Enjoys fieldwork and problem-solving
Takes ownership and responsibility
Is comfortable with autonomy and occasional unpredictability
If you’ve read this and thought:
“That sounds exactly like the kind of work I’m used to…”
******We want to hear from you