They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services.
This role comprises of 2nd and 3rd line responsibilities for the help desk and the candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required.
The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum, as well as being able to provide Technical Sales support to the business development team and supporting Junior technicians through their professional development.
Technical Skills
Essential - Experience in an ICT Support Help desk role supporting Microsoft Products.
Essential - Experience in Supporting Windows Server environments using technologies.
Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers.
Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL.
Essential - Experience with deploying and managing Backup and Disaster Recovery solutions.
Desirable - Certifications in Server Administration
Desirable - Certifications in Hyper Visor Administration
Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune)
Personal Skills
In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria.
Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required
Highly presentable when working on customer sites
Self-motivated, well organised individual capable of managing own time and workloads.
Creating and following existing documentation, to ensure that projects are completed successfully
Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed.Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Salary description
£40000.00 - £45000.00 per year