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We are looking for a Level 2 Support Engineer to join a growing engineering team supporting secure, on-premises IT environments.
This is a hands-on, dual-role position, primarily based on-site, where you’ll be responsible for maintaining infrastructure, supporting users, and ensuring the smooth operation of critical systems. You’ll also contribute to continuous improvement initiatives and support wider project activities when required.
The Role
You will play a key role in supporting and maintaining a secure IT environment, including:
Monitoring, maintaining, and supporting:
VMware infrastructure
Microsoft Server 2022 (including Active Directory, DNS)
Windows 11 desktops and third-party applications
Anti-virus solutions and system security
Basic networking and local area networks
Backup systems
Proactively monitoring systems, identifying issues, and resolving faults
Logging, tracking, and managing support tickets through to resolution
Working closely with customers to support their on-premise IT solutions
Contributing to continuous improvement, service reviews, and best practices
Collaborating with engineering teams across multiple projects
What We’re Looking For
Strong background in user support and application troubleshooting
Experience supporting and maintaining:
Microsoft Windows desktop and server environments
VMware infrastructure
Local area networks and basic networking
Security appliances
Experience working in highly regulated or controlled environments
Ability to follow processes, procedures, and compliance requirements
Strong communication skills, especially when dealing with end users
Ability to prioritise workload and manage tasks effectively
Highly organised with strong attention to detail
A collaborative team player who can build strong working relationships
Desirable Experience
Experience with SIEM tools (Security Information and Event Management)
Previous experience working in secure environments
Full UK driving licence
Salary description
£36000.00 - £42000.00 per year