Protecting what matters most
At Britax, we’ve been protecting children on the road since 1966. Our mission is to provide safe, comfortable, sustainable, and easy-to-use child mobility solutions. From our very first child car seat to today’s innovative range, we’ve helped protect millions of children around the world on their journeys.
With over 50 years of industry leadership, we’re proud to empower parents through our expertise – giving them the confidence and peace of mind to enjoy smooth, safe family travel every day. Our products deliver premium safety, comfort, and quality at every stage of childhood, from newborn to 12 years.
Our team is dedicated to working together to drive innovation and uphold the highest standards of safety and quality.
Driven by our values – Care, Trust, and Curious – we continuously strive to improve and make a positive impact, not only by protecting children but also the world they grow up in.
Join US
We’re looking for passionate, qualified people who share our vision that every child has the right to be safe. Join us in shaping the future of child mobility – and help us protect what matters most.
We are looking for a passionate Customer Service Partner to join our amazing team.
The Customer Service Partner will play a crucial role in ensuring customer satisfaction and enhancing our company's reputation. You will provide general support to our customers: product support, after sales service, placing orders. This position offers the opportunity to engage with diverse customers and provide exceptional service.
Key Accountabilities and Responsibilities:
- Being the first point of contact for our customers and responding to their queries, via:
Email, Telephone, Social Media
- Giving general support to our customers on our products and providing after sales service
- Working with Microsoft Dynamics AX, Microsoft Teams, CRM system, Social Media platforms
- Accurately inputting orders
- Tracking deliveries
- Working closely with other internal departments: Sales, Marketing, Warehouse & logistics and technical teams on more complex issues or in cases where further assistance is required to achieve an outcome for the customer
- Maintain excellent product knowledge of existing and new products.
Educational Qualifications Required:
- Good standard level of general education.
- Ability to speak a European language an advantage but not essential
Previous Job Experience Required:
- Providing a great level of general Customer Service tasks
- Comfortable using various customer, stock & communication systems
Key Skills and Personal Qualities Required:
- Strong people skills
- Customer service background
- Organisation and time-management skills
- Ability to work in a fast paced environment with ever changing priorities.
- Computer literacy
- Good communication skills – verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Has empathy for the customers situation
- A strong desire to provide high quality customer experience.
- Being driven and positive
- Being professional and flexible
- Patience and the ability to remain calm and positive
- Ability to learn about different products including the technical details
We look forward to receiving your application.