Medical Secretary
Location: Birmingham
Contract Type: Full-Time / Part-Time
Salary: £24,852 – £27,374 per annum (£12.71 – £14.00 per hour)
Start Date: As soon as possible
About the Role
We are recruiting an organised and proactive Medical Secretary to join the administrative team within a private healthcare organisation in Birmingham.
This role is key to supporting the smooth running of patient pathways across multiple specialties, ensuring high-quality administrative support and an efficient patient experience throughout community and clinical services.
Key Responsibilities
- Coordinate and support administrative processes across the patient journey
- Manage appointments, waiting lists, clinic bookings, and follow-up arrangements
- Process referrals, consultation letters, and clinical correspondence
- Liaise with GPs, clinical teams, patients, and external agencies to ensure seamless care coordination
- Maintain and update patient information on clinical systems accurately
- Support RTT targets and ensure adherence to service protocols and timescales
- Handle incoming calls, patient enquiries, and specialty inbox management professionally
- Undertake general office duties including scanning, filing, photocopying, and diary management
- Support reception and front desk duties where required
- Participate in data validation, audits, and activity reporting using clinical systems and Excel
- Support induction and training of new administrative staff
- Provide cross-cover and flexible support across teams and Modality sites when required
What We’re Looking For
Essential
- Previous administrative or medical secretary experience
- Strong organisational and communication skills
- Good working knowledge of:
- Microsoft Word
- Excel
- Outlook
- Ability to manage workload effectively under pressure
- Professional and patient-focused approach
- Ability to work independently and as part of a team
Desirable
- Previous NHS or healthcare provider experience
- Knowledge of SystmOne
- Experience using NHS E-Referral systems
- Understanding of RTT pathways and healthcare administration processes
What’s on Offer
- Competitive salary package
- Supportive and collaborative working environment
- Opportunity to work across varied clinical specialties
- Ongoing training and development opportunities
- Flexible working within a growing healthcare organisation