Portsmouth
£28,000 - £30,000
Permanent
Role Overview
An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments.
Key Responsibilities
* Process and review service jobs, ensuring all documentation is complete prior to invoicing
* Maintain accurate service records and monitor Work in Progress (WIP)
* Raise and issue invoices accurately and within required timescales
* Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation
* Resolve invoice queries and provide professional customer support
* Maintain accurate records within internal systems and shared inboxes
* Provide telephone and administrative support to customers and colleagues
* Prepare quotations for service agreements and maintain contract documentation
* Coordinate jobs and schedules with external contractors and suppliers
* Review supplier invoices and update purchase orders where required
* Produce service-related reports and assist with month-end administration
* Support continuous improvement within service administration processes
Skills & Experience
Essential
* Previous administration, service coordination, or invoicing experience
* Strong attention to detail and organisational skills
* Good working knowledge of Microsoft Office, particularly Excel and Outlook
* Ability to manage multiple tasks in a fast-paced environment
* Strong communication skills and a proactive approach
Desirable
* Experience within engineering, automotive, service, or dealership environments
* Familiarity with ERP or service management systems
Personal Qualities
* Professional and confident communicator
* Resilient and able to remain calm under pressure
* Comfortable dealing with engineers, tradespeople, contractors, and suppliers
* Team player with a positive and adaptable attitude
* Customer-focused with the ability to prioritise workload effectively
Apply now or contact Lynsey at Key Recruitment for further information
Salary description
£28000.00 - £30000.00 per year