Client Details
This is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.
Description
Develop and deliver communications
Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)
Lead resident and community engagement
Plan and run consultations, drop-ins, surveys, and community events
Gather and use feedback
Collect resident feedback and ensure it is shared with project teams to influence decisions
Manage stakeholder relationships
Work with internal teams, contractors, councils, and partners to keep communication aligned
Support project delivery
Help deliver engagement plans and ensure activities are completed on time
Monitor engagement activity
Track communications and engagement work, keeping accurate records and reporting on outcomes
Manage issues and risks
Identify concerns from residents and help resolve or escalate them appropriately
Profile
A successful Tenancy Engagement Officer should have:
Experience within the property or housing sector, ideally in a not-for-profit setting.
Strong interpersonal skills and the ability to build trust with tenants.
Knowledge of tenancy agreements and housing regulations.
Proficiency in maintaining accurate records and using relevant software systems.
A proactive approach to problem-solving and decision-making.
A commitment to providing excellent customer service.Job Offer
Competitive salary ranging from £32,338 to £39,524 per annum.
Opportunities to make a positive impact in the not-for-profit sector.
Supportive work environment within the property industry.
Professional development opportunities.
Convenient location in Manchester.This is an excellent opportunity for a Tenancy Engagement Officer to make a meaningful difference in the lives of tenants. If you're passionate about housing and community engagement, apply today
Salary description
£32338.00 - £39524.00 per year