What you will be doing as an Account Manager:
* Proactively schedule and complete agreed volume of outbound customer calls per day.
* Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
* Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
* Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
* Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
* Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
* Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
* Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
* Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
* Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
* Schedule customer account reviews with BDM and Sales Support.
* Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
* Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
* Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
Who you are
You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.
Skills & Experience of the Account Manager:
* B2B or B2C Experience.
* Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
* Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
* Appetite to develop both product and industry knowledge.
* Ability to build strong relationships with both customers and colleagues.
* Negotiation and persuasion skills to ensure win/win situations are achieved every time.
What’s in it for you as our Account Manager:
* Monthly profit share bonus scheme
* Holiday buy-back scheme
* Company sick pay
* Free onsite parking
* Cycle to Work scheme
* Subsidised workplace massage
* 'Giveback Days’ with food cooked onsite by the Management Team, Unlimited ‘tuck shop’ snacks and Free lunch every Friday
* Employee assistance programme (EAP)
Account Manager
Poole BH12
Salary: £31,000 to £33,000
Hours: 40 hours per week - Monday to Friday
Salary description
£31000.00 - £33000.00 per year