This is an exciting opportunity for an experienced engineer to play a key role in supporting Walker Filtration’s Industrial Filtration and Medical product ranges, delivering frontline technical support, driving continuous product improvement, and supporting product development activities across the business.
The successful candidate will work closely with internal design teams, customers, and service engineers to improve product reliability, enhance serviceability, and ensure an exceptional customer support experience.
Key Responsibilities
* Provide frontline technical support to customers and service engineers
* Review and approve warranty claims through the Atlas Copco WANT system
* Investigate product failures and support root cause analysis activities
* Support cross-functional quality meetings including TCM and PQM
* Produce technical bulletins, troubleshooting guides, manuals, and training documentation
* Deliver technical training for new product introductions
* Support the 8D corrective action process
* Work closely with design teams to identify trends and prevent repeat failures
* Lead spare parts release activities and maintain aftermarket documentation
* Continuously improve support processes and technical documentation
About You
* Engineering Degree preferred
* Minimum 3 years’ experience within a technical manufacturing or service engineering role
* Full UK Driving Licence essential
* Strong fault-finding and problem-solving abilities
* Excellent communication and report writing skills
* Strong organisational skills with high attention to detail
* Confident using Microsoft Word, Excel, and Outlook
What’s on Offer
* Free onsite parking
* Company pension
* Flexible working
* Death in Service benefit
* Employee Assistance Programme including Mental Health First Aiders and GP service
* Employee Mortgage Services
* Eye test vouchers and annual flu jab
* Onsite gym membership for £4 per month
* Cycle to Work Scheme
* Will writing service
* Walker Thrive Benefits Platform including retail discounts
* Enhanced maternity and paternity support
This is an excellent opportunity to join a forward-thinking manufacturing business with a strong reputation for engineering excellence and innovation.
For more information or to discuss the opportunity in confidence, please contact Imperial Recruitment Group
Salary description
£32000.00 - £38000.00 per year