Alongside a competitive salary of £26,227.50, you will also receive:
* Up to 10% discretionary annual bonus
* 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
* 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
* Private Medical Cover
* Healthcare cash plan
* 6x salary death in service
* Paid volunteering day
* A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
* Employee Assistance Programme
* A range of shopping discounts from major high-street retailers
Job Introduction
Are you passionate about delivering exceptional customer service and driven by the thrill of achieving sales success? In this role, you’ll be at the forefront of our member experience, combining outstanding telephony service with a strong focus on consultative selling that makes a real difference.
As the first point of contact for new members, you’ll build meaningful relationships, uncover individual needs, and confidently guide new members toward the right products and services. This is more than just answering calls — it’s about creating memorable interactions and driving sales through impactful conversations.
You’ll use your product knowledge and persuasive communication skills to present compelling options, overcome objections, and ensure every new member feels heard, supported, and valued. Your ability to influence outcomes will directly contribute to new member satisfaction, loyalty, and your own performance goals.
This role offers an excellent opportunity for someone looking to broaden their commercial skill set and step into a position with greater visibility and impact. You’ll collaborate closely with Business Development, Insights, Pricing, and Underwriting teams, giving you exposure to the full commercial cycle. The role provides a higher level of autonomy, allowing you to take ownership, stretch your capabilities and build cross functional relationships.
Main Responsibilities
* Serve as the first point of contact via phone, delivering friendly and professional service.
* Build strong relationships by understanding needs and offering tailored solutions.
* Drive sales through consultative conversations, showcasing product value and confidently overcoming objections.
* Meet performance targets while maintaining accurate records and contributing to a collaborative team environment.
The Ideal Candidate
* Exceptional communication & member focus – confident, professional manner with strong listening and empathy skills.
* Sales, negotiation & retention mindset – skilled in promoting products, overcoming objections, and building loyalty.
* Driven & results-oriented – motivated by goals, maintains a positive attitude, and consistently delivers high performance
* Collaborative team player – works well with others to achieve shared objectives and support colleagues.
* Detail-oriented & adaptable problem solver – ensures accuracy, follows processes, and handles diverse member needs effectively.
About The Company
The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.
We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
The application closing date for Adviser - Direct Sales is 10th June 2026
Salary description
£26227.00 - £26227.00 per year