Cardiff | Hybrid
IntaPeople are looking for an experienced delivery leader to take ownership of a key client portfolios and lead a high-performing software delivery team. This is a role for someone who’s just as comfortable building strong client relationships as they are guiding teams through complex delivery challenges.
They are a technology-focused business working across modern software delivery, cloud-based solutions, and ongoing application support. The work tends to be varied and often fairly complex, so being able to stay close enough to delivery without getting lost in the detail is important.
At its core, this role is about balance, keeping clients confident and engaged, ensuring delivery is running smoothly, and making sure there’s a clear commercial lens across everything you do. You’ll be working across multiple projects and accounts, helping shape outcomes, support your team, and spot opportunities to grow relationships further.
It’s the kind of role that would suit someone who’s come up through software, delivery, consulting, or client services and is used to operating at a senior level someone who can bring a bit of calm, clarity and direction when it’s needed.
Key Responsibilities
Client Leadership
Act as the primary point of ownership for key client relationships
Build and maintain strong, long-term partnerships
Provide clear guidance and confidence on delivery direction
Identify opportunities to expand services within existing accounts
Commercial Oversight
Support growth across client portfolios
Monitor revenue performance, margins, and commercial health
Contribute to scoping, pricing, and proposal development
Assist in new business opportunities and client pitches
Delivery Management
Oversee delivery across multiple concurrent projects
Ensure work is completed on time, within budget, and to a high standard
Implement and maintain effective delivery processes and governance
Drive consistency and quality across teams with varied experience levels
Team Leadership
Lead and develop a team of software/delivery professionals (circa 7-8)
Set clear expectations and promote accountability
Create a collaborative and supportive team culture
Encourage continuous improvement and high performance
A big part of the role is around building trust. You’ll be the person clients turn to when they want a clear view of how things are going, what’s coming next, and where value can be added. At the same time, internally you’ll be leading a small technical/delivery team with different strengths and experience levels, helping them perform at their best without overcomplicating things.
There’s also a commercial side to it, keeping an eye on performance across your accounts, understanding where there’s room to grow, and contributing to conversations around pricing, scope, and new opportunities. Nothing overly heavy, but enough that you feel comfortable having those discussions and adding value.
This is a senior role combining client relationship management, delivery leadership, and commercial awareness. The successful candidate will be confident engaging with stakeholders, leading technical teams, and contributing to business growth through strong delivery performance.
Role overview:
Senior Delivery Lead
Hybrid working with 2 days per week required on site in Cardiff
Salary - £70,000 - £80,000 depending on experience
Bonus scheme related to performance and company performance
Flexible working as standard (core hours typically 10-4)
Central Cardiff Location with modern, open-planned offices
Starting with 25days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35days)
Paid training and subscriptions
For more information, please call Nathan Handley on (phone number removed) or click APPLY now for a call back.
Candidates are kindly asked to either apply or email before calling.
Please note we do not have the necessary policies in place to provide sponsorship
Salary description
£70000.00 - £80000.00 per year