Role Overview
Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential.
You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.
Key Responsibilities
Manage daily operations to ensure smooth running of front of house and guest-facing services
Lead and support the front of house team to deliver exceptional customer service
Maintain and improve service standards, ensuring consistent guest satisfaction
Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
Coordinate with relevant departments to support the overall guest journey and seamless service delivery
Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
Ensure compliance with relevant standards and company policies, delivering safe and reliable service
Skills & Experience Required
Proven management experience within hospitality operations (front office or similar)
Strong understanding of hotel operations and guest service standards
Proven ability to lead teams in a busy, high-volume environment
Proactive, hands-on approach to leadership and problem solving
Excellent communication skills and the ability to maintain service excellence during peak periods
Passion for hospitality and a genuine focus on improving guest experience
Experience managing busy guest flows, including coach groups, is desirable
Salary & Benefits
Competitive salary up to £36,000 per year (dependent on experience)
Staff accommodation available for a small monthly charge - including all meals and bills.
Supportive culture with development and career progression opportunities
Opportunity to play a key role in operational improvement and planned hotel refurbishment
Location
Oban (Scotland)
What We're Looking For
A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability-someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel
Salary description
£33000.00 - £36000.00 per year