Location: Leeds, Leeds International Study Centre
Salary: up to £(phone number removed) per annum
The Wellbeing & Engagement Officer’s role is to support students face-to-face and online.
The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.
ABOUT THE ROLE
* Ensure effective case management of a caseload of LDHD(Learning Difficulty, Health and Disability) students, creating and maintaining accurate records in the student information management system in line with GDPR requirements
* Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
* Support the creation of Support Plans for students and monitor the engagement and effectiveness
* Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown.
* Work closely with the colleagues to identify and support students with additional needs due to health / Learning Difficulty, Health and Disability.
* To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required.
* To assist with the planning and implementation of an annual schedule of welfare events and promotional activities, including delivery, liaising with external agencies to actively engage students in the promotion of health and wellbeing.
* To support with the membership of Student Staff Liaison Committee and regular meetings.
* To make check-in calls with students on support or safety plans as appropriate (in the exceptional cases these are required out of office hours time in lieu would be given).
* Dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
* Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
* Working as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
* Providing resources and support for other teams, as required
* To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
* To carry out any duties, as reasonably required by the Senior Leadership Team
ABOUT YOU
* Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently
* Experience of creating engaging content and delivering workshops or similar
* Working in a regulated environment
* Working in customer service
* Competent IT skills and experience working with data
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.
ORGANISATION COMPLIANCE
For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP
Salary description
£15912.00 - £15912.00 per year